Thank you for shopping with Novella Luxe. We are committed to delivering your orders safely and on time.

Order Processing

• All orders are processed within 1–3 business days after payment confirmation.
• Orders are not processed or shipped on weekends or public holidays.
• During sales or peak seasons, processing times may be slightly longer.

Shipping Time

Estimated delivery times are as follows:

• Pakistan: 2–5 business days
• International Orders: 7–15 business days

Please note that delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method. Any available free shipping offers will be displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with tracking details (where available).

Incorrect Shipping Address

Customers are responsible for providing the correct shipping address. Novella Luxe is not responsible for delays or lost packages resulting from incorrect or incomplete address information.

Delays

While we do our best to deliver orders on time, Novella Luxe is not responsible for delays caused by courier services, customs, weather conditions, or other circumstances beyond our control.

Damaged or Lost Packages

If your order arrives damaged or is lost during transit, please contact us within 48 hours of receiving your order. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions about our Shipping Policy, please contact us:

Store Name: Novella Luxe
Email: muhammadzeesham995@gmail.com
Phone: +92 307 4828307

Thank you for choosing Novella Luxe. We appreciate your trust and look forward to serving you.